FAQ

We have listed the most frequently asked questions.

If you cannot find your question here or it does not answer your question, please contact us, you can write an e-mail to: biuro@puzzle4u.pl

We will do our best to answer your question within 24 hours.

 

What products are offered by puzzle4u?


 

  • Photo puzzle: 100, 260, 500, 1000, 1500, 2000 and 3000 pieces and photo puzzle 50GIGA and 100GIGA elements, 150 heart-shaped set 
  • Memory game from your photos (after making an order via email, we will send you a link to the memory game wizard)
  • Our offer includes wedding accessories (gradually updated): photo frames, envelope boxes, licence plates, cube/measuring tool for balloons, speech bubbles 

 

Guidelines for photo puzzle:


 

  •  How to order a photo puzzle?

Choose a puzzles set (number of pieces), there are two options to choose from: puzzle in a box and puzzle in a bag. After adding the product to cart and making an order, a link to the puzzle creator wizard will be sent via e-mail. Thanks to the puzzle creator, you can prepare a project yourself. You can for example crop a picture, add an inscription, apply a filter to the photo, choose a design with a colourful frame.

  • What file formats are accepted?

We accept all image formats, preffered ones: jpg and pdf.

  • What resolution should a provided photo have?

Basically: the higher resolution, the better the reproduction of the printed photo puzzles. The quality of the print depends mostly on the resolution of the original digital image. If the image size is about 1500 pixels (on the longest side), this is enough for 100.150, 260 and 500 pieces photo puzzles. This corresponds to images taken by 2 megapixel digital cameras. For 1000, 2000 and 3000 as well as 50GIGA and 100GIGA piece puzzles we recommend a minimum size of 2500 pixels. It corresponds to approximately 4 megapixels digital cameras. 

Please note that this scale only applies to the image resolution. Sharpness and overall image quality cannot be taken into consideration in this case. The larger the format you choose, the larger the file resolution must be. The resolution of the file provided is not changed by us. Complaints arising from the low quality of the image file sent, will not be accepted.

  • What is the maximum file size I can upload?

The maximum image size is 50 MB.

  • Will the photo be processed?

Printing 1:1 according to the uploaded photo.

If needed, we can (for an additional cost - it is set individually):

- add text (dedication)

- remove red eyes

- retouch

- brighten / sharpen the photo

Our graphic designers will help you prepare the puzzle design. Please write a comment in the form during the payment or contact us: biuro@puzzle4u.pl

  • I want to send a correct image file. What minimum dimensions should the image file have?

Please attach to the order a file with following dimensions (in pixels):

Number of pieces

Width

Height

100 pieces

1227px

831px

260 pieces

1701px

1134px

500 pieces

1383px

986px

1000 pieces

1964px

1389px

1500 pieces

2345px

1589px

2000 pieces

2750px

1956px

3000 pieces

3331px

2438px

50 GIGA pieces

2475px

1766px

100 GIGA pieces

2475px

1766px

150 pieces HEART

1871px

1304px

  • What to pay special attention to when preparing a photo-puzzle project ?

In this type of projects, it is necessary to use bleeds, so it is important that there are no significant elements of the photo on the edges because they may be cut. For the same reason, we advise not to use your own frames for printouts.

  • What are the dimensions of our photo puzzles?

Dimensions of our photo puzzles:

Number of piece

Width
(mm)

Height
(mm)

100 pieces

271

412

260 pieces

400

600

500 pieces

340

480

1000 pieces

482

685

1500 pieces

580

852

2000 pieces

682

962

3000 pieces

850

1165

50 GIGA pieces

600

852

100 GIGA pieces

600

852

150 pieces HEART

460

660


Can the color change while printing
?

Unfortunately, we cannot promise an exact match of colours, because the image reproduction on each screen depends on the settings: brightness, resolution, contrast, colour and also on the graphic card itself. It is therefore possible that the colours may differ.

  • What material are photo puzzles made of?

Our photo puzzles are made of the high quality puzzle cardboard. Our prints are fully ecological, safe and at the same time the durability of the print is estimated at decades. The competitors usually offer cheap, grey bookbinding cardboard.

  • Is making an online order a secure process?

We use SSL security system with 128-bit encryption. This technology ensures maximum security, which is why it is widely used by banks to protect data in online transactions. The fact that the data is encrypted you will notice by key or lock sign in the browser.

 

Delivery and shipping:


 

  • What are the shipping costs?

The shipping cost depends on payment and delivery methods. The entire order is shipped in one and the customer pays exactly one shipping cost.

Delivery method

Online payment/transfer

On delivery

Przesyłka kurierska

15,00 zł

18,00 zł

Paczkomaty Inpost

9,99 zł

13,49 zł

Przesyłka pocztowa priorytetowa

18,00 zł

21,00 zł

  • Is self-pickup possible?

Yes, it is possible when it is previously paid .

  • Can I send the ordered product to a different delivery address?

Yes, you can enter a different delivery address and billing address when placing your order. A different delivery address can be given if the photo-puzzle is intended for a gift, and if the customer is not available during the day, e.g. the place of work can be given as the recipient's address. This service does not increase shipping costs.

  • Can I check my order status?

Each package has a tracking number so that the customer can track the current status of the shipment. 

 

Ordering and payment


 

  • What payment methods are available?

Available payment methods:

- Cash on delivery

- Credit card

- Fast electronic transfer

- Direct to our bank account:

STprint 
Bank Handlowy w Warszawie S.A.

17 1030 0019 0109 8503 0012 4321

SWIFT: CITIPLPX
IBAN: PL17 1030 0019 0109 8503 0012 4321

In the title, enter: First name, last name and order number. A proof of payment can be sent to biuro@puzzle4u.pl. This will speed up the execution of the order.

  • Can I order several different products at once?

Yes, it is possible to add different products to cart and then make a purchase. The shipping costs will be calculated only once.

 

Complaints and returns:


 

  • Can I cancel my order?

You may withdraw from the contract within 14 days without giving any reason. Please note that canceling an order for goods which have been prepared according to customer specifications or modified are not allowed. More information about withdrawal from contract can be found in §10 General Terms and Conditions.

  • What is the complaint procedure?

Check the package at the time of delivery. If you receive damaged or wrong photo puzzle this should be immediately reported to the courier. In order to accept the complaint you need to make a note in the presence of the courier about the damages. Then contact our customer service.

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